1. Overview
Pinecone Inibox Tech (“Inibox,” “we,” “us,” or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Statement explains what data we collect, why we collect it, how we use it, and the rights you have regarding your data.
2. Information We Collect
We may collect the following categories of personal information:
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Account Information: Name, email address, phone number, billing and shipping addresses.
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Payment Information: Payment method details such as credit card references, bank transfer details, or cryptocurrency wallet addresses. We do not store full credit card details unless explicitly authorized and in compliance with applicable standards (e.g., PCI-DSS).
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Order Information: Products purchased, order history, returns, and warranty claims.
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Device and Usage Data: IP address, browser type, cookie identifiers, and website usage analytics.
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Support Communications: Emails, chat transcripts, and call recordings used to resolve support requests.
3. How We Use Your Information
We use personal information to:
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Process and fulfill orders, returns, and warranty claims.
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Communicate order status, service updates, and customer support messages.
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Improve our website, products, and services through analytics.
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Comply with legal obligations and cooperate with law enforcement when required.
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Prevent and detect fraud or other unauthorized activity.
4. Legal Basis for Processing (Where Applicable)
Where applicable, we process personal data based on:
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Contract Performance: To fulfill your orders and provide services.
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Legal Compliance: To meet our obligations under applicable law.
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Legitimate Interests: For purposes such as fraud prevention, security, and improving our services.
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Consent: For marketing communications where you have opted in.
5. Cookies and Tracking
We use cookies and similar technologies to:
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Provide core website functionality.
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Analyze site usage and performance.
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Deliver content tailored to your interests.
You can manage or disable cookies through your browser settings or via the cookie consent tool on our website.
6. Sharing and Disclosure
We do not sell your personal information. We may share data with:
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Service Providers: Payment processors, shipping carriers, IT/hosting providers performing services on our behalf.
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Regulatory or Law Enforcement Authorities: When required by law or to protect legal rights.
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Affiliated Partners: Where necessary to fulfill orders or warranty requests (e.g., product manufacturers).
7. International Transfers
Your personal information may be transferred, stored, and processed in countries outside your own. We take steps to ensure that your data is protected in accordance with this Privacy Statement and applicable data protection laws.
8. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Statement, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of data and applicable law.
9. Your Rights
Depending on your jurisdiction, you may have rights including:
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Accessing your personal data
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Correcting or updating information
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Requesting deletion or restriction of processing
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Objecting to certain uses of your data
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Requesting data portability
To exercise your rights, contact us at [email protected].
10. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute protection against unauthorized access, disclosure, or loss.
11. Children
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to this Privacy Statement
We may update this Privacy Statement from time to time. Any changes will be posted on the Site with a revised effective date. Continued use of the Site after changes constitutes acceptance of the updated Privacy Statement.