1. Overview

If you are not fully satisfied with your purchase, you may be eligible to return the product in accordance with the terms below. This Return Policy complements our Refund Policy and any applicable manufacturer warranties.

2. Return Period

Return requests must be initiated within 14 calendar days from the date you received the product, unless a different return period is specified for a particular product.

3. Return Requirements

To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.

  • All accessories, manuals, and documentation must be included.

  • You must provide proof of purchase, such as an order confirmation or invoice.

  • An RMA (Return Merchandise Authorization) number must be obtained from Inibox Internet Group before returning the product. Returns sent without an RMA may be refused.

4. How to Initiate a Return

To start a return request:

  1. Contact our support team at [email protected] with your order number and reason for the return.

  2. Our team will review your request and, if eligible, issue an RMA number along with return instructions and the return address.

  3. Ship the product using secure packaging and insured shipping, and retain the tracking number until the return process is completed.

5. Return Shipping Costs

Customers are generally responsible for return shipping costs, unless the return is due to our error, such as:

  • Incorrect item shipped

  • Product defective upon arrival

In such cases, Inibox Internet Group may provide a prepaid return label or reimburse reasonable return shipping costs.

6. Inspection and Refunds

All returned items will be inspected upon arrival.

If the returned product is found to be damaged, missing components, or not in the required condition, we reserve the right to deduct a reasonable amount from the refund to cover repair, replacement parts, or restoration costs.

7. Warranty Claims

Defective products may be covered under the manufacturer’s warranty, where applicable.

For warranty assistance, please contact [email protected] with:

  • Your order number

  • The product serial number

  • A description of the issue

Our team will guide you through the warranty claim process.

8. Exchanges

Product exchanges may be available depending on inventory availability.
If you would like to exchange a product, please contact [email protected] for assistance.